Returns & Refunds policy
You have the right to request a return and refund within 7 days without giving any reason.
The cancellation period will expire 7 days from the day you, or a third party other than the carrier appointed by you, receives the goods. To exercise your right of cancellation, you must inform us of your decision by a clear statement. You can contact us by email at support@terradtown.com.
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Refunds We will reimburse you no later than 30 days from the day we receive the returned goods. The refund will be issued using the same payment method used for the original transaction, and no fees will be charged for the refund.
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Return Conditions To be eligible for a return, please make sure that: The goods were purchased within the last 7 days ;The goods are in their original condition ; The original packaging is unopened and not damaged .
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Non-returnable Items We reserve the right to refuse returns in the following cases: The original packaging has been opened, damaged, or removed The goods are customized or made to order The goods are not suitable for return due to hygiene or health protection reasons once unsealed * The goods are inseparably mixed with other items after delivery.
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Returning Goods You are responsible for the cost of returning the goods. All return shipping fees must be paid by the customer. Please send the goods to the following address: No.61, Xihu Village, Dongqiao Town Huian County, Quanzhou City Fujian Province, China We are not responsible for goods lost or damaged during return shipping. We strongly recommend using a trackable and insured shipping service. We cannot issue a refund until we receive the returned goods or valid proof of delivery.
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Contact Us If you have any questions about our Returns and Refunds Policy, please contact us at: support@terradtown.com